Disclaimer – I have no idea what is actually going on and these are just my views and opinions.
So, here we are again. another new week starting and another crisis involving the hobby. Unless you’ve been living in a cave for the past week you will have seen the noise which this time relates to the boxset Cursed City. Now say this point but this was not a release that I was particularly interested in. When it first came out I was moderately interested by the theme (vampires and Van Helsing have always been a bit of an interest) but it was all going to depend on the price point; and at the first reveal it did not do much to stir the creative juices. As a result I chose to give this one a miss.
Predictably on release date the box set sold out the moments; and third-party stockists had been confirming all week via social media that they had very limited stock (an increasingly common practice from GW) and were going to do what they could to limit scalping. Social media became the usual pit of rage, some people happy that they got the set and those bitter that they have not; but by this afternoon it began to die down and that I thought was the end of that.
I couldn’t have been more wrong.
The first boxes but I saw well painted looked fantastic but there were rumblings about poor miniature build quality. Actually, rather poor could be substituted for shocking; and at least a third of the people I follow on social media have reported that spears in particular have snapped and broken before they were even removed from the sprue. Generally there is concern about the sturdiness of the kits. Nothing particularly new there so when I saw the Twitter outrage relating to Cursed City at the beginning of the week I assumed that this was just related to the build quality and only gave it a cursory glance. It was not until I saw that there was much more to this that I took a closer look and predictably saw that GW had made yet another faux pas.
So in the run-up to the release GW social media teams have been saying that Cursed City was going to be a permanent part of the range like Blackstone Fortress; therefore you might not get it on day one but you will be able to pick it up in the future. Indeed this had been in the back of my mind when I thought that I would give it a miss at this point. if later I was interested I would pick it up. At some point though it seems that message changed. Indeed the post referencing it being a permanent part of the range has been deleted and now the line being taken is that that is the end and that this was a limited run release, no more support, goodbye Cursed City. What has followed since has been an Omerta law of Silence from GW whilst the community has exploded in absolute outrage and and the entire release has become something of a scalpers paradise. Indeed at the time of writing I can see sets on eBay from about 25% over RRP to over 100% of RRP. GW predictably have said nothing.
There are no shortage of conspiracy theories flying around the internet as to the reasons for this. Some entertaining (GW owners are secret scalpers driving the price up on eBay), some ludicrous (GW just do this deliberately to piss off fans) and some which are rather more rational. These include IP infringement, quality issues or a change in direction after the production run had been ordered.
Speaking personally I tend to lean towards the changing direction theory. Given how stringent GW is over IP protection I would find it slightly surprising if it turns out that they missed something that would have them infringing some intellectual property. It’s not impossible but I do think that would be a rick of catastrophic proportions. A quality issue is possible. If a third of sets have defects and need to be replaced that very quickly is going to become a cost problem for GW but it does not explain removing an entire range. It would simply be a question of a recast with a re-release at a later date (with maybe some compensation thrown in).
That leaves an executive change of direction. Increasingly GW seems to be struggling to actually support the vast number of ranges that it has in the market. For my part I’m inclined to say that they should actually hold new releases for now and build up stock of the ones that they’re actually trying to get out and have already previewed. A number of other games manufacturers have done this though admittedly they are smaller in scale. Fans understand there are supply chain difficulties and would probably accept a freeze. GW management though does not seem to be particularly mature in the manner that one would expect from a FTSE 250 company. GW is no longer a group of fans building plastic middle models out of small facilities and is in fact a global company; as a result it keeps teasing and releasing more and more in a manner which seems reckless at best. It would therefore not surprise me if a rationalisation of the range was taking place.
There is an argument that games in a box like Cursed City are something of a dead end for GW at present. As entertaining as they may be (I do have Blackstone fortress but haven’t yet played it so cannot be sure on the playability); there is only a limited amount of expansion and additional sales that can be driven from such products. Unlike the main range where you can sell a small starter to whet people’s interests and then suck them into buying more and more units, expensive units or a different army altogether for a comparatively small price; games in a box does not really allow this. it does however draw a lot of resources in commercial terms. It takes a lot of time and energy to market and whilst it delivers a short-term profit; once the initial hype’s gone there are questions in my mind at least about profit durability.
it hasn’t happened with Blackstone Fortress but that came along at a time before Covid when funds were not as tight. In this new world, manufacturing chains are tighter than they’ve been since the second world war. More and more companies are looking at lean production methods in a way that they have never done in the past. GW has a huge number of armies that it supports so it would not be at all a shock to see an accounting department make a decision that killed off City. Especially if they took the view that as good as it may be in the short-term, is in fact not long term financially viable. I.e. It’s not going to be able to deliver as a sustained return on investment year-on-year. There is a reason that space marines get the focus that they do and that is because year on year they are consistently GW’s best-selling range.
This does not explain the shocking level or rather lack of communication from GW. Sitting silently hoping this will go away in the way that they have done with previous mistakes is now starting to look more and more like indifference to the fan base. Given the power of social media in this day and age such a thing is very much risky business.
In truth it is unlikely that we will ever actually learn the full story behind this, and for most the social media venting is just pissing in the wind. Indeed within 2-weeks it is likely that the vast majority of the noise will probably have died down but increasingly it does drive questions about the executive direction of GW. Given that last year made the somewhat provocative statements about being there for everyone is increasingly looking like it is like fact not there for anyone when GW decides to change its mind or message. It will be interesting to see whether over the next week any comments come out from GW; though I confess I would be surprised if anything more than a statement of minor apology is made.
As for Cursed City? Well it seems that it is now gone and all those energies and resources spent in marketing wasted. It will understandably become a bone of contention for hobbyists over the next year (particularly against those that have bought them and then never actually built them or try to scalp them). Undoubtedly though. Come the next reveal of an army set or new game there will be the FOMO train in full swing and people will forget the cock up.
Perhaps it is this that is the biggest issue here. GW has mastered marketing releases on a fear of missing out. If hobbyists want this to change then perhaps they need to change and not buy into this crazy obsession that seems to have sprung up around small plastic miniatures.
Of course all of the above being said there is no excuse for some of the abuse that has been thrown at the social media team for GW in the last week or so. If you are disappointed about the set then emailing customer services expressing the doubts, indeed voting with your wallet, is perhaps a better way to go then shouting at people who have no control over the message (I accept that they are employed by the same company). Other than that though this seems very little any of us can do but enjoy the doubtlessly huge piles of plastic miniatures that we all have sitting in our backlogs; and on that basis I tend to go and clear some of mine now.